Job Opportunities

ACT Autism Community Training Society
Website/Information Officer - Job Description

Purpose of the Position:
The Website/Autism Information Officer is responsible for the maintenance of ACT's website and for responding to telephone callers requiring autism-related information. He/she will ensure that the 'virtual' aspects of ACT Autism Community Training Society are stable, up-to-date and properly maintained and will provide accurate information to callers on the toll free information line. The Website/Autism Information Officer reports to the Executive Director. The Website/Information Officer must have a criminal record check.

Hours per week: 30 hours, Monday to Friday 9 AM to 4:30 PM


Education & Training
Required: Bachelor's degree in social sciences, nursing, education, youth and child care or related field.
Training in website maintenance.

Previous experience working for a company or non-profit society maintaining a website an asset.
Experience providing sensitive information via telephone to the public.

Skills, Knowledge and Abilities
· Superior computer skills
· Excellent command of the English language. Knowledge of a second language, in particular
   Cantonese, Mandarin or Punjabi, an asset.
· Knowledge of autism spectrum disorders, early intervention, treatment approaches and practices,
   issues surrounding ASD and provision of services to children and their families required. Knowledge of
   multi-cultural issues related to providing family support, an asset.
· Excellent oral, written and interpersonal skills.
· Demonstrated teamwork skills.
· Ability to deal tactfully and sensitively with child and family issues.
· Ability to maintain confidentiality.
· Ability to maintain a positive, professional, non-judgmental attitude.
· Ability to function independently, frequently under pressure, while managing multiple activities is an
   ongoing expectation.
· Ability to be flexible and innovative in information support, including ability to research using a variety
   of sources, including internet.
· Ability to train colleague in basic website maintenance
· Physical ability to carry out the duties of the position.


Primary responsibility
· Ensuring that the website is operating effectively on a continuous basis
· Updating information on the website on a regular basis
· Linking to other websites
· Ensuring that all 'virtual' activities of ACT Autism Community Training Society conform to legal
   requirements and conventions.
Additional responsibility
In collaboration with the Information Officers.
· Answering incoming calls on the ACT toll-free telephone number
· Providing information to callers on issues related to autism spectrum disorders
· Providing contact and referral information to callers regarding service providers in BC
· Research information related to requests and provide such information to callers.

· On a daily basis ensure that the website is functioning properly
· Upload new information onto the website in a timely manner. New information may come from any and
   all team members but requires Director of Research & Training approval before being uploaded.
· Update information on the website on a regular basis. Updated information for the Qualified Service
   Provider list must be done at least on a weekly basis.
· Make links to relevant websites with the approval of Director of Research & Training.
· In collaboration with the ACT team, gather information on services that can be of use to families and
   individuals with ASD to be included in the information available on the ACT website
· Assist families by providing them with information about ASD, best practices in treatment approaches,
   resources, and services available.
· Make referrals to other community resources as appropriate.
· Prepare reports and compile statistical records as required by E.D.
· Attend staff meetings of ACT as required.
· Participate in training opportunities as approved or directed by the E.D.

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