ACT Autism Community Training Society
Website/Information Officer - Job Description
Purpose of the Position:
The Website/Autism Information Officer is responsible for the maintenance
of ACT's website and for responding to telephone callers requiring
autism-related information. He/she will ensure that the 'virtual'
aspects of ACT Autism Community Training Society are stable, up-to-date
and properly maintained and will provide accurate information to
callers on the toll free information line. The Website/Autism Information
Officer reports to the Executive Director. The Website/Information
Officer must have a criminal record check.
Hours per week: 30 hours, Monday to Friday
9 AM to 4:30 PM
Education & Training
Required: Bachelor's degree in social sciences, nursing, education,
youth and child care or related field.
Training in website maintenance.
Previous experience working for a company or non-profit society
maintaining a website an asset.
Experience providing sensitive information via telephone to the
Skills, Knowledge and Abilities
· Superior computer skills
· Excellent command of the English language. Knowledge of
a second language, in particular
Cantonese, Mandarin or Punjabi, an asset.
· Knowledge of autism spectrum disorders, early intervention,
treatment approaches and practices,
issues surrounding ASD and provision of services to
children and their families required. Knowledge of
multi-cultural issues related to providing family support,
· Excellent oral, written and interpersonal skills.
· Demonstrated teamwork skills.
· Ability to deal tactfully and sensitively with child and
· Ability to maintain confidentiality.
· Ability to maintain a positive, professional, non-judgmental
· Ability to function independently, frequently under pressure,
while managing multiple activities is an
· Ability to be flexible and innovative in information support,
including ability to research using a variety
of sources, including internet.
· Ability to train colleague in basic website maintenance
· Physical ability to carry out the duties of the position.
· Ensuring that the website is operating effectively on a
· Updating information on the website on a regular basis
· Linking to other websites
· Ensuring that all 'virtual' activities of ACT Autism Community
Training Society conform to legal
requirements and conventions.
In collaboration with the Information Officers.
· Answering incoming calls on the ACT toll-free telephone
· Providing information to callers on issues related to autism
· Providing contact and referral information to callers regarding
service providers in BC
· Research information related to requests and provide such
information to callers.
· On a daily basis ensure that the website is functioning
· Upload new information onto the website in a timely manner.
New information may come from any and
all team members but requires Director of Research
& Training approval before being uploaded.
· Update information on the website on a regular basis. Updated
information for the Qualified Service
Provider list must be done at least on a weekly basis.
· Make links to relevant websites with the approval of Director
of Research & Training.
· In collaboration with the ACT team, gather information
on services that can be of use to families and
individuals with ASD to be included in the information
available on the ACT website
· Assist families by providing them with information about
ASD, best practices in treatment approaches,
resources, and services available.
· Make referrals to other community resources as appropriate.
· Prepare reports and compile statistical records as required
· Attend staff meetings of ACT as required.
· Participate in training opportunities as approved or directed
by the E.D.