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Formal Complaint Resolution Process Developed for RASP Complaints

The Ministry of Children and Family Development, owner of the Registry of Autism Service Providers, has asked ACT to administer a complaint process to ensure that parents or guardians who experience difficulties with the conduct of service providers have a place to have their concerns reviewed.

ACT – Autism Community Training is not a regulatory body however there is not yet a professional regulatory association for Behaviour Consultants or  Speech Language Pathologists in BC. In the absence of these bodies, we have agreed to accept complaints from parents and guardians regarding the service provided by professionals on the RASP who do not belong to a regulatory body or governing college. 

We are committed to working with families and service providers in an effort to facilitate a satisfactory resolution using a fair process.  This means that when ACT receives a complaint from a parent or guardian we will discuss the complaint with the parent, the service provider and others who may have relevant information regarding your complaint. 

The process as developed in collaboration between Ministry of Children and Family Development and ACT - Autism Community Training is clearly outlined by referring to the following links:

RASP Complaint Form
RASP Complaint Resolution Process
How to Avoid having to make a Formal Complaint

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